Launch Manager, Google Play Trust and Safety
- linkCopy link
- emailEmail a friend
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, trust and safety, policy, cybersecurity, or a related field.
Preferred qualifications:
- 2 years of experience in AI/ML operations.
- Experience working with Large Language Models (LLMs) or prompt engineering.
- Experience in content policy, anti-abuse, and reviewing online content.
- Ability to work well in a cross-functional team environment with a focus on knowledge sharing and collaboration.
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Launch Manager within the Operations Excellence team, you will direct the successful deployment of AI app review agents across various Trust and Safety verticals. You will serve as the central partner for cross-functional coordination, guiding projects through a multi-step launch playbook—from initial prompt creation and prompt tuning, all the way to production deployment and post-launch monitoring.
You are a resolute problem-solver and a meticulous project manager who ensures all launch requirements are met on time, while simultaneously maintaining our high standards for AI quality and operational readiness.
Responsibilities
- Drive end-to-end program management for LLM and AI classifier launches in Google Play trust and safety, partnering with product, engineering, policy, and operations to maintain strict timelines and align with executive OKRs.
- Coordinate cross-functional launch readiness by proactively unblocking dependencies, securing steering committee approvals, and ensuring all policy and documentation requirements are fully met prior to production.
- Implement post-launch operational excellence and quality assurance, leading initial incident investigations for metric breaches and collaborating on policy or prompt adjustments.
- Oversee vendor resourcing requests to facilitate human evaluation, dataset app sampling, and ground-truth labeling for AI decision ratings.
- Establish ongoing maintenance and operational support pipelines, continuously refine evaluation workflows to enhance AI classifier accuracy and performance.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.