Manager, Customer Success Acceleration, Google Customer Solutions
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
- 5 years of experience leading, mentoring, and developing teams.
Preferred qualifications:
- Knowledge or experience of working in advertising solutions and the media landscape, both online and offline.
- Deep product expertise in Google Ads and excellence over digital marketing.
- Ability to identify and prioritize strategic or tactical business opportunities.
- Ability to engage with and influence executive leadership with excellent communication skills.
- Excellent investigative and structured problem-solving skills.
About the job
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
Responsibilities
- Lead a Central team of high performing digital marketing strategists who work collaboratively with Americas Mid-Market Sales teams.
- Achieve quarterly goals and growth objectives for multiple segments at the market/business-model level.
- Coach your team to support and help advertisers maximize opportunities, improve performance and enhance Return on Investment (ROI) across lead generation, e-commerce and multi-channel businesses.
- Mobilize and enable your team to problem solve for customer’s lifetime value by fulfilling business/marketing objectives.
- Collaborate cross-functionally with Sales, Marketing, Product and Program Management teams to enable Google’s go-to-market strategy for ads solutions across the mid-market segment of customers.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.