Category and Strategy Manager, Google Store EMEA, Platform and Devices Commercial Organisation
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in a commercial strategy or business operations role within technology, retail, or e-commerce, or 6 years of experience with an advanced degree.
- Experience leading cross-functional projects and presenting to leadership.
- Experience managing e-commerce levers (traffic, conversion, average order value) and working with digital retail profit and loss (P&L) structures.
Preferred qualifications:
- MBA from an institution or experience at a leading management consultancy.
- Experience working within European markets with established regional retail knowledge.
- Familiarity with the engaged consumer hardware landscape, high-stakes product launches, and seasonal promotional cycles.
- A ‘hypothesis driven’ problem solver with exceptional investigative and project management skills and ability to create order and structure from ambiguity.
- A proactive individual with a bias for action, a strategic mindset, and the ability to operate with a high degree of autonomy in a changing environment.
- Excellent communication, presentation, and influencing skills, with the ability to synthesize commercial and operational data into insightful, executive-level narratives.
About the job
Google Store is Google’s owned and operated e-commerce channel for Google hardware devices and services. Our mission is to deliver excellent ecommerce experiences for our customers and maximize first party hardware device and service sales. We strive to have polished end user experiences offering the best of Google.
The Category and Strategy Manager is a role driving growth for the Google Store as it scales across the EMEA region. The team manages all sites across EMEA and is responsible for driving an optimal customer experience and business across the breadth of Google’s device and services portfolio. This includes Pixel phones, buds and smartwatches plus Fitbit and Google Nest portfolios.
You will lead a category and be accountable for driving the commercial success across the region. You'll be involved in product launches, promotional planning and forecasting. You will be expected to drive trading performance to achieve quarterly business goals whilst improving the customer experience at every step. You will act as a primary contact for Google Store and partner cross-functionally with marketing, logistics, customer service, demand planning, product, engineering, legal and finance and country teams. You will lead cross-functional task forces to drive category growth, develop the team’s goals and ensure we exceed our quarterly business goals.
Responsibilities
- Lead a growth category with full ownership of its commercial outcome. This includes launch planning, business forecasting, promotional planning, budget management, ongoing analysis and merchandising across EMEA sites.
- Drive day-to-day commercial performance and site monetization strategies across EMEA to achieve product volume goals, utilizing data to optimize on-site customer journeys.
- Lead cross-functional task forces to drive improvements in the end-to-end customer experience for your category, partnering with Customer Care, Operations and Logistics.
- Develop and manage new, innovative growth projects to scale the business in the region; Own the creation and delivery of reviews for leadership, skillfully synthesizing complex inputs from across the business into a compelling narrative.
- Lead critical campaign and business planning efforts to ensure a cohesive and well-integrated plan is delivered across all functions to exceed business goals.
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