Senior Product Manager, Incident Management in the Agentic Era
- linkCopy link
- emailEmail a friend
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in product management or related technical role.
- 3 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1).
- Experience utilizing AI productivity tools to streamline business or development workflows.
Preferred qualifications:
- Master's degree in a technology or business related field.
- 5 years of experience working cross-functionally with engineering, UX/UI, sales finance, and other stakeholders.
- Experience defining and launching high-scale technical or enterprise platforms leveraging AI/ML and agentic workflows.
- Experience designing and delivering conversational AI, ChatOps, collaborative workflows, or real-time operational platforms.
- Experience with Incident Management lifecycles, large-scale distributed systems, cloud infrastructure, and Site Reliability Engineering (SRE) principles.
About the job
At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.
This is an opportunity to shape how Google manages incidents across our systems. As the Senior Product Manager for Incident Management, you will drive AI-native experiences that transform how Google coordinates, resolves, and learns from incidents. You will guide the shift to AI-first operational practices, dramatically improving the reliability of services used by billions daily.
You will own the evolution of Google’s primary incident management platform, used by tens of thousands of engineers. Your charter involves building intelligent flows through triage, mitigation, and post-incident learning, and delivering frictionless incident management via next-generation ChatOps.
In this role, you will apply AI to solve complex challenges and drive transformative change.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $192000 - $278000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Define and advocate the product goal, strategy, and roadmap for Google’s primary incident management platform and next-generation ChatOps experiences.
- Drive user research, market analysis, and data analysis to understand incident coordination, mitigation flows, and learning workflows.
- Partner with Site Reliability Engineering, Software Engineering, Data Science, and UX teams to translate needs into well-defined product requirements.
- Drive product launches across incident management and ChatOps channels, developing go-to-market strategies and communication plans.
- Define, track, and analyze key product metrics reflecting customer value, such as coordination efficiency, workflow friction, and platform adoption.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.