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Transformation Governance Lead, Service Delivery, Trust and Safety

GoogleDublin, Ireland

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in solutions consulting, vendor strategy, sourcing, or program management within a technical operations environment (e.g., BPO, AI, SaaS, or Trust and Safety).
  • 7 years of experience in people management, managing and developing professional-level teams.
  • Experience with leading organizational transformations, specifically shifting workforces away from manual processing toward hybrid, automated, or AI-augmented solutions.

Preferred qualifications:

  • Strong conceptual understanding of machine learning lifecycles, human-in-the-loop workflows, precision/recall metrics, and model drift, with the ability to confidently evaluate vendor technical architectures.
  • Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
  • Demonstrated success in building operational and commercial frameworks from scratch in areas with no pre-existing playbooks or templates.

About the job

Within Trust and Safety (T&S), the Service Delivery team focuses on the strategy, governance, and optimization of our large global contingent workforce. As the landscape shifts, our team is driving the transition from traditional staff augmentation to managed services and hybrid workflows. We partner with teams across Legal, Security, Engineering, and external Vendor partners to bring intelligent automation, AI-assisted workflows, and human expertise together to build operations. Service Delivery team members have the unique opportunity to design and implement some of the most technologically advanced and complex operations around the world.

As the Transformation Governance Lead, you will bridge the gap between traditional vendor operations, solutions consulting, and next-generation architecture. This is not a traditional contract administration role; you will act as an executive consultant to internal Trust and Safety leadership, evaluating and incubating new operational capabilities before demands arise.
At Google we work hard to earn our users’ trust every day. Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €138000 - €141000 (EUR) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

  • Collaborate with internal Trust and Safety stakeholders to design and refine vendor governance frameworks that support AI-driven workflows and human-over-the-loop validation.
  • Partner cross-functionally with multiple external teams to align program goals and ensure a unified approach to global content moderation issues.
  • Support the team by synthesizing operational intelligence into actionable insights, helping colleagues prioritize automation opportunities and manual oversight needs.
  • Foster strong relationships with specialized AI vendors, acting as a collaborative lead to ensure our commercial partnerships are outcome-oriented and agile.
  • Mentor and coach a team of specialists, promoting a culture of psychological safety and shared experimentation as we navigate novel AI scenarios together.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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