Policy Enforcement Manager, YPP, YouTube Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in operations such as in data analytics, trust and safety, policy, cybersecurity, or related fields.
- 2 years of experience with data analysis.
Preferred qualifications:
- 2 years of prior work experience, ideally in content policy, anti-abuse or customer support operations; reviewing content or answering user questions and working with vendors.
- Experience with identifying abuse trends or working in policy.
- Experience with SQL and spreadsheets, with the ability to build relationships with cross-functional partners across geographies, and use data to drive strategy and business action.
- Ability to participate in an on-call rotation, including non-standard working hours, night shifts, weekends and holidays.
About the job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager (PEM) dedicated to enforcing the policies of YouTube’s Partner Program (YPP), you will help drive the overall strategy and enforcement approach for all policies in this area. You will work with a cross-functional team across Policy Development, Product, Engineering, Legal, Ads Policy and Scaled Abuse to operationalize scalable policies that minimize brand risk to the platform while also educating Creators. You will think through the unique challenges of a broad array of policy areas (e.g. Reused content, Inauthentic Content, Misleading content, Adult, Kids etc.) while developing processes that are consistent and resilient to protect the ecosystem. You will review graphic, controversial, and offensive video content at times.
This role will also require on-call work on weekends and holidays on a rotational basis.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Demonstrate a solid understanding of how our YPP policies impact YouTube users, platform changes and new product launches.
- Be responsible for specific areas of vertical performance for YPP operations, including quality.
- Generate ideas for policy changes to improve quality and reduce operational burden.
- Manage sensitive escalations end-to-end, partnering with key cross functional and executive stakeholders to drive solutions.
- Prepare presentations and clearly communicate initiatives to management and to the broader organization.
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