Product and Business Operations Manager, Trust and Safety, Google Play
- linkCopy link
- emailEmail a friend
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
- Ability to manage messy, early-stage "0-to-1" incubation phases across complex workflow design and policy strategy.
- Ability to maintain a resilient, can-do attitude to serve as a rapid-response layer for unforeseen platform crises and high-risk vectors.
- Ability to exercise high ownership in governing urgent, sensitive platform tracks and resolving complex, ambiguous policy escalations.
- Ability to build strong relationships and communication across technical and non-technical teams (Engineering, Product, Policy).
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Google's Trust & Safety team is tasked with identifying and solving the biggest threats to the safety and integrity of our products, with a primary focus on the Google Play store ecosystem. We leverage technical know-how, sharp problem-solving skills, user insights, and proactive communication to protect users and partners from abuse across Google Play.
As authoritative workflow owners, the Content Strategy team serves as "0-to-1" design architects and content policy experts, building the structural frameworks that scale our operational capabilities. Day-to-day, team members own the operational reality of content policies by acting as subject matter experts, managing complex escalations, conducting targeted sweeps, and driving continuous process and detection improvements. To support rapid ecosystem growth, the team also leads the messy, early-stage work of incubation—designing the foundational playbooks, training, and operational frameworks required to scale new safety systems effectively. Our deep expertise in content policy is the engine that fuels this design.
On this team, you are a big-picture thinker with the judgment and decision-making instinct to navigate ambiguity— and execute from "0 to 1". You are a team player who thrives in cross-functional spaces, seamlessly partnering globally with engineers, product managers, policy, and operations to identify and fight abuse cases with urgency. Ultimately, you take pride in knowing your work directly promotes trust in Google and ensures the highest levels of user safety.
Please note that this role involves regular exposure to sensitive platform content, including graphic violence, harm, and Non-Consensual Intimate Imagery (NCII), etc.
Responsibilities
- Serve as the definitive subject matter expert on Google Play workflows and complex policy enforcement, conducting root cause analyses on ambiguous edge cases.
- Monitor operational metrics across the Google Play ecosystem, identify opportunities for optimization, and collaborate cross-functionally to drive resolution.
- Lead early-stage incubation and piloting for new Google Play safety systems, writing playbooks and training materials to scale them effectively.
- Pivot to absorb novel app-level threats within the Google Play store, identify upstream detection gaps, and lead high-pressure escalations to resolve critical abuse vectors.
- Partner cross-functionally with Engineering, Product, and Ops teams to embed automation readiness into safety models and manage feedback loops to improve tool accuracy.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.