Programs and Operations Lead, Sellside Operations
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Certification in Lean or Six Sigma Black Belt.
- 7 years of experience analyzing data and generating business insights.
- 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
Preferred qualifications:
- 10 years of experience in business operations, technical operations, or customer support management.
- Experience managing high-stakes, fast-moving technical incidents with minimal supervision.
- Experience partner-facing or working directly with Product/Eng to scale human workflows through AI, tooling improvements, or automation.
- Deep understanding of the online advertising landscape, programmatic ecosystems, or publisher monetization platforms.
- Proficiency in data analysis tools (SQL, Plx/Dashboards) with a proven track record of using data to drive operational resource allocation and process improvement.
- Exceptional narrative and stakeholder management skills; ability to influence senior cross-functional roadmaps without direct authority.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Sellside is the economic engine that powers publishers and partners worldwide, and the Support team plays a critical role in shaping that overall publisher experience. We act as the foundational layer of support, managing high-volume incoming streams and routing workflows efficiently across global markets. Our team focuses on driving operational excellence, eliminating friction points, and ensuring seamless partner engagement at scale.
Responsibilities
- Own and optimize global L1 operations for Sellside, ensuring strict adherence to SLAs, high-quality resolution metrics, and seamless follow-the-sun coverage.
- Anticipate future operational bottlenecks and initiate proactive measures to stabilize delivery, optimize quality, and futureproof sustainable delivery.
- Lead detailed root-cause analysis for known operational roadblocks and deploy preventative guardrails and structural changes to permanently mitigate recurring issues.
- Frame complex operational problems, recommend data-driven solution alternatives, and drive cross-functional alignment across business units to execute highly ambiguous projects.
- Synthesize complex data and volume trends to influence critical investment, operational trade-offs, and resource allocation decisions. Drive strategic discussions with key stakeholders and partner teams to solve problems at scale and as one unified Sellside ecosystem.
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