Technical Program Manager, Data Center Operations, Tooling and Telemetry
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management, leading multi-disciplinary projects.
- Experience with BMS controls and SCADA systems.
- Experience in facilities operations for data center operations, or other critical facilities (airport, hospital, defense).
Preferred qualifications:
- Experience in a Technical Account Management (TAM) or Customer Success role within critical environments.
- Experience with executive-level communication.
- Strong documentation skills and experience building quick-start/how-to guides.
- Ability to troubleshoot and perform root cause analysis or corrective action for BMS and EPMS related issues.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Establish continuous feedback loops with the Data Center Operations team. Act as a trusted advisor, gathering feature requests and identifying operational pain points. Manage user communications and advocate for operators' needs back to engineering.
- Utilize BMS, EPMS, and SCADA dashboards to monitor equipment performance. Identify system anomalies, operational risks, or configuration gaps. Feed operational findings back to teams to kickstart their tool utilization.
- Design and deliver technical training sessions on tools and telemetry. Create clear, user-friendly documentation, quick-start guides, and communication plans. Facilitate onboarding for new operators.
- Identify and engage with new internal teams (e.g., Sustainability, Capacity Planning, etc.) to explore how they can leverage our telemetry datasets and tools. Understand their business requirements and map them to existing data streams or tooling capabilities.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.