Global Director, Customer Engineering, Workspace
- linkCopy link
- emailEmail a friend
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor's degree or equivalent practical experience
- 15 years of experience with software and Cloud Collaboration products
- Experience in technical sales, product management, and professional services (delivery)
Preferred qualifications:
- 10 years of experience across cloud computing (e.g., infrastructure, storage, platforms, data), the cloud market, and customer buying behavior
- Experience working in multiple geographies
- Experience leading through influence across teams to thrive in ambiguity in a dynamic, highly matrixed environment
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space
- Excellent presentation skills, with the ability to deliver a polished and professional business and technical pitch to the C-Suite and board levels
- Strong cross-functional collaboration skills with the ability to build relationships to cross-functional outcomes
About the job
As the Global Customer Engineering Director, you will be the leader responsible for bringing experience and thought leadership to help set vision, mission, and strategy for the Google Workspace (GWS) technology Solution Pillars. In this role, you will be required to bring together the Global Community to understand technical blockers in the sales, implementation and product enhancement requirements. These should be consolidated, prioritized to build a business case to present to senior leadership in product to influence the product roadmap and support the growth of the business. In addition to business cases, you will engage with product to unblock key product issues impacting our ability to close sales.
In addition, you will identify gaps in our technoloy go-to-market strategy and work with functions to support the overall (Customer Engineer) CE community on enablement, solution building and Professional Services Organization (PSO) to influence the success of the business. You will engage in big bet sales accounts to influence key technology decision makers to support a Workspace decision in the business. You'll act as a thought leader in external forums including analysts, external (Google and non Google) events to drive awareness of the GWS value proposition.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $230,000-$320,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Build, inspire and lead a cross-functional distributed practice of specialist Customer Engineers across the region.
- Be the external advocate of Google Workspace and Google Cloud for your specialist focus area. This includes press and analyst communities, customers, and partners.
- Reflect the voice of the global customers, partners and field to influence a data-driven vision and direction for technology, solutions and use case development at Google Cloud.
- Assist in the delivery of published materials aligned to your specific specialist focus area supporting Google Cloud solutions and use cases.
- Partner closely with, product leaders, sales strategy, and executive leadership to ensure solutions alignment with engineering, product priorities, and GTM priorities. Travel to customer sites, conferences, and other related events as required (30%).
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.