Senior Product Manager, Omni-Channel Gateway, Applied AI
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in product management or related technical role.
- 3 years of experience taking technical products from conception to launch (e.g., ideation to execution, 0 to 1, etc.).
- Experience developing or launching products or technologies within artificial intelligence or machine learning (AI/ML).
Preferred qualifications:
- Master's degree in a technology or business related field.
- 8 years of product management experience, taking enterprise business-to-business SaaS, API infrastructure, or platform products from inception to launch.
- Experience in Contact Center as a Service (CCaaS) ecosystems, enterprise CRM integrations (e.g., Zendesk), CPaaS, and conversational AI platforms.
- Experience driving horizontal platform strategies that integrate across multiple distinct product areas or teams, orchestrating data payloads and handoffs between human agents, virtual agents.
- Experience building highly scalable, high-throughput platform products, such as routing engines, API gateways, middleware, or enterprise connectivity layers.
About the job
At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.
In this role, you will empower companies to seamlessly orchestrate transformative generative AI customer experiences at scale.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
The US base salary range for this full-time position is $192,000-$278,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Define and own the multi-year product strategy and roadmap for the Omni-Channel Gateway portfolio, encompassing unified routing logic, CCaaS/CRM integrations, and the foundational orchestration infrastructure for the AI agentic layer.
- Forge strategic partnerships across the broader organizations, ensure seamless session management, secure data payloads, and frictionless handoffs across human agents, virtual agents, and third-party enterprise systems.
- Partner with platform engineering, system architecture, AI/ML, and cross-functional leadership to guide high-throughput backend systems from 0-to-1 ideation through to resilient enterprise scale.
- Identify breakthrough opportunities within contact center architecture and AI orchestration. Frame technical integration spaces and define highly scalable API-first product models.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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