Product Support Manager, Android Ecosystem Partner Operations
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Experience in partner support operations and partner relationships in consumer technology.
- Experience with project or program management, working with cross-functional teams, technical and business stakeholders.
Preferred qualifications:
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- Expertise in scaling partner insights solutions and programs.
- Strong knowledge of TV, media, and app development processes.
About the job
The gTech Users and Products (gUP) organization's mission is to advocate Google’s users by creating helpful and trusted experiences across the product ecosystem. We work across different teams like Product, Sales, Marketing, and Legal to ensure our products work for consumers and partners. We harness both technical expertise and operations to bring the magic of Google support to billions of users globally. Our list of services reflects the range of gUP’s core competencies, which help products succeed or fail fast and bring the best of Google to all users, getting products to market at an incredible scale.As a Product Support Manager for the Android Ecosystem Partner Operations team, you will manage strategic operational relationships and oversee onboarding and support operations with top partners across the Android Ecosystem. You will be part of a global team of partner operations managers, providing support for key Android partners to ensure they deliver a high-quality experience on our platforms. In this role, you will balance partner services with ecosystem support operations for Android products, such as Google TV, ChromeOS and Android XR.
You will engage with our external partners and internal leaders in Product, Engineering, and Business Development, and share partner and user voice insights to create joint strategies for key launches. By resolving complex partner issues, driving partner support services, and delivering critical operational insights to internal teams, you will directly influence product strategy and advocate a trusted, premium ecosystem for billions of users worldwide.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Manage operational relationships with top partners, supporting them to integrate with our latest features and maintain a standard of quality that delights our users.
- Represent our partners by providing insights and feedback to product and engineering teams to advocate for their needs.
- Identify and execute on process optimization opportunities, in order to improve speed and quality, drive partner satisfaction, and reduce support costs.
- Partner with cross-functional stakeholders (Product, BD, Engineering) to execute on business initiatives and influence product and support strategy.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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