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Technical Program Manager III, Software Tools

GoogleAustin, TX, USA; Addison, TX, USA; +6 more; +5 more
In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Addison, TX, USA; New York, NY, USA; Reston, VA, USA; Seattle, WA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.

Minimum qualifications:

  • Bachelor's degree in a technical field, or equivalent practical experience.
  • 5 years of experience in program management.
  • Experience in ServiceNow.
  • Experience in software operations support.

Preferred qualifications:

  • Experience in artificial intelligence, risk management and vendor management.
  • Operational and delivery experience with ServiceNow (specifically Integrated Risk Management [IRM]/Governance, Risk, and Compliance [GRC], SecOps, ITSM, case management or custom scoped applications), including instance promotion, upgrade readiness, access control governance, and OOTB-versus-custom architecture trade-offs.
  • Experience partnering with product managers to refine product backlogs, scope ambiguous regulatory or business requirements into actionable engineering specs, and manage sprint capacity across features, platform quality, and technical debt.
  • Experience delivering REST/API integrations, enterprise data pipelines, and legacy-to-ServiceNow platform migrations across multiple engineering and vendor teams.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

We are seeking an experienced Technical Program Manager to lead platform operations, feature delivery, and production support for our enterprise Governance, Risk, and Compliance (eGRC) platform built on ServiceNow.

In this role, you will sit at the intersection of ServiceNow platform operations, product strategy, and software engineering execution partnering closely with product managers to prioritize high-impact capabilities and manage capacity trade-offs, leading cross-functional ServiceNow engineering teams through Agile delivery and enterprise integrations, and owning end-to-end production support, customer escalations, and defect resolution across Google's infrastructure development and delivery organization.This role calls for a blend of leadership, cross-functional collaboration, and deep technical expertise to manage projects that are central to operational excellence and strategic growth

By joining our team, you will have the unique opportunity to make significant contributions to Google’s Data Centers, pushing the boundaries of innovation to make Google Data Centers a safer and more efficient place to work.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $163000 - $236000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

  • Manage day-to-day operational health for our enterprise Governance, Risk, and Compliance (eGRC) ServiceNow platform driving instance governance, configuration standards, release readiness gates, user access workflows, and platform reliability metrics.
  • Collaborate with product managers during backlog refinement and roadmap planning to evaluate technical feasibility, size engineering effort, balance sprint capacity across feature delivery, bug resolution, and technical debt, and align cross-functional priorities.
  • Direct cross-functional ServiceNow engineers, data engineers, and system integration partners through Agile sprint execution, architectural reviews, custom workflow and data-model development, enterprise API/data integrations, user acceptance testing, and incremental production launches.
  • Own the end-to-end production support lifecycle and engineering defect queue leading incoming bug triage, issue reproduction, severity classification, root-cause analysis, regression risk assessment, and customer escalations.
  • Drive multi-quarter technical migrations from legacy compliance tools onto ServiceNow and orchestrate bidirectional integrations.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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