Customer Engineer IV, Outcome, Google Cloud
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing, enterprise delivery, or technical support role.
- Experience leading technical delivery strategies, debugging systems, and interfacing directly with product/engineering organizations.
- Experience with enterprise integrations (e.g., APIs, identity providers), cloud infrastructure, or AI/ML model deployments.
- Experience in system design or orchestration frameworks, and reading or debugging code in a general purpose coding language (e.g., Java, Python, Go).
Preferred qualifications:
- Experience orchestrating specialized technical resources to execute complex builds.
- Experience working with product and capacity teams to resolve technical and capacity blockers.
- Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders.
- Ability to dive deep into novel technical problems, decipher extreme ambiguity, diagnose bugs, and emerge with credible architectural solutions.
- Excellent executive communication skills, capable of translating deep technical integration issues into business impact.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a senior Outcome Customer Engineer on our team in Sao Paulo, you will act as an enterprise architect, technical debugger, and engineering liaison, bridging the gap between pre-sales agreement shaping and post-sales execution. You will focus specifically on driving active consumption and tool adoption for our customers, utilizing modernization expertise combined with advanced Artificial Intelligence (AI) solutions.
In this role, you will lead upfront architectural designs, dive into code-level contexts to diagnose implementation issues, and serve as a definitive link between the field and core Google Product/Engineering teams. You will utilize your technical authority to steer implementation strategy and ensure that modern AI architectures scale successfully in enterprise client environments.
Responsibilities
- Lead upfront technical design for enterprise-grade AI and modernization solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
- Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
- Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
- Partner with Account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate Forward Deployed Engineering (FDE) engagement requests.
- Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams to drive product usage.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.