Technical Program Manager II, Data Center Infrastructure, Google Data Center
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Minimum qualifications:
- Bachelor's degree in a technical field, or equivalent practical experience.
- 2 years of experience in program management.
- Experience in data center power and cooling infrastructure.
- Experience with root cause analysis (RCA).
Preferred qualifications:
- 2 years of experience managing cross-functional or cross-team projects.
- Experience in data center operations or similar mission critical experience.
- Public speaking skills.
- Ability to travel up to 30% of the time.
- Enthusiasm for teaching/leading multi-day training events.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
The Data Center Incidents and Availability (DCIA) Team maximizes post facility ready (FR) uptime by identifying risk proactively and preventing incidents before they happen. Developing global standardized programs to provide all operational personnel the capability to reduce the impact of infrastructure events. Delivering high-quality postmortems to minimize the chance of incident recurrence. Measuring performance and producing high-quality reports.
This role includes ensuring the Data Center Operations (DCOps) teams have the tools, processes, templates and training required to effectively prevent, detect, escalate, manage, and mitigate incidents. Additionally, this role will require close collaboration with Site Reliability Engineers (SRE) and Global Server Operations (GSO) in order to ensure that DCOps related incidents are mitigated before any user impact and/or data loss.
Success in this role requires a breadth of data center infrastructure knowledge, experience with operational procedures, policies, business continuity plans, and electrical and mechanical maintenance activities. Additionally, this role will require close collaboration with Facility Managers, Plant Engineers, and Facility Technicians.
The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $138000 - $197000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Own the end-to-end incident management process, from real-time response and investigation to the execution of scalable root cause analysis findings and corrective actions.
- Participate in on-call rotation supporting critical incident response.
- Liaison with regional counterparts, as well as the program owners (incident response, postmortems, CWP, operational documentation, drills, etc.) on the DCIA team to ensure global collaboration.
- Liaison between YAWN campus members, Tech Incident Response Team (Tech-IRT), network security, and the crisis management groups to ensure incidents are effectively communicated and understood by all stakeholders.
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