Rapid Response Manager, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, business strategy, or related fields.
Preferred qualifications:
- Experience working with international issues across multiple geographies, including child safety and/or online controversial content.
- Experience in driving operational efficiency and process management.
- Experience working with cross-functional partners (e.g., Engineering, Legal, Product) to drive execution or resolve crises.
- Strong communication skills to drive consensus across stakeholders.
- Able to work in a fast-paced, rapidly-changing industry and tolerate ambiguity while seeking to minimize uncertainty through quantitative insights.
- Strategic and analysis skills, including the ability to lead a team to frame problems, structure analyses, and drive to impact.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Rapid Response Manager on the YouTube Trust and Safety team, you will be responsible for ensuring that our policies are enforced effectively end-to-end, including from the point of identification of possible violation, to removal and appeals. You will work with cross-functional teams to provide YouTube’s response to emerging escalations. You will review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.
This role will require on-call work on weekends and holidays on a rotational basis.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Lead and develop a high-performing team, ensuring global operational readiness for major events, emerging crises, and high-impact incidents.
- Manage end-to-end policy escalations by actively triaging, investigating, resolving, and tracking complex cases through specialized internal tools and tracking systems and evaluate cross-product, high-severity escalations to assess regulatory risk, operational impact, and required enforcement actions.
- Serve as a subject matter expert on YouTube’s Community Guidelines, manage related escalations, and drive policy and process improvements across multiple policy areas.
- Build cross-functional product expertise to accelerate resolution times, collaborating with Engineering partners to build preventative tooling and conducting rigorous postmortems to stop future systemic failures.
- Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines and YouTube Partner Program policies and draft and review executive communications, partnering cross-functionally to land sensitive policy decisions regionally.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.