Customer Engineer, Agentic Data Cloud, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with Big Data technologies or concepts (e.g., analytics warehousing, data processing, data transformation, data governance, data migrations, ETL, ELT, SQL, Spark, performance or scalability optimizations, and batch versus streaming).
Preferred qualifications:
- Experience in technical sales or consulting in cloud computing, data analytics, or Big Data.
- Experience with developing data warehousing, data lakes, batch/real-time event processing, streaming, data processing Extract, Transform, Load (ETL/ELT), data migrations, data visualization tools and data governance on cloud native architectures.
- Experience with architecture design, implementing, tuning, schema design and query optimization of scalable and distributed systems.
- Experience with aspects of cloud computing (infrastructure, storage, platforms and data), and the cloud market, competitive dynamics and customer buying behavior.
- Understanding of customer requirements with the ability to break down requirements and design technical architectures.
About the job
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
Specialist Customer Engineers seek to accelerate Google Cloud customer success by providing domain-specific technical expertise, while responsibly influencing products and solutions.
You will partner with technical Sales teams as a data analytics subject matter expert to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to database migrations, data back ends and all aspects of the data life cycle. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and present solutions on Google Cloud. You will have excellent technical, communication and organizational skills.
You will be a part of a team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.
Responsibilities
- Work with the team to identify and qualify business opportunities related, understand key customer objections, and develop the strategy to resolve technical blockers, in relation to aspects of the data lifecycle.
- Share in-depth data analytics expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Identify business and technical requirements, conduct full technical discovery and architect client solutions to meet gathered requirements.
- Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
- Prepare and deliver sales messaging in an effort to highlight the Google Cloud value proposition, using techniques such as whiteboard and slide presentations, product demonstrations, white papers and Request for Information responses.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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