Manager, Policy Implementation and Communication, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 13 years of experience in data analytics, cybersecurity, program management, business strategy, technology research, anti-abuse, policy or a related field.
- 5 years of experience in people management, leading teams, and hiring, mentoring and retaining talent across global locations.
Preferred qualifications:
- Master's or PhD in a relevant field.
- Proficiency in stakeholder management and executive influence, with experience persuading senior leaders, building trusted relationships, bridging divergent interests, exercising sound judgement under pressure, and translating complex issues into simple, clear language.
- Advanced AI fluency, understanding core AI concepts and leading teams that design innovative, AI-native products and workflows to inform strategic decisions.
- Understanding of key policy issues affecting the internet like intellectual property, misinformation, privacy, free expression, and online safety, demonstrating capabilities for redefining Google's overall approach toward addressing their complexities
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
In this role, you will manage broad, ecosystem-level abuse-fighting problems to create trusted experiences for our customers and users, designing strategies and solutions by working across organizational boundaries and utilizing business judgement, AI foresight, and technical, legal, business, and policy expertise. You will act as a thought leader, overseeing end-to-end delivery of multi-variable initiatives that rebuild the foundations of policy lifecycle management, and ensure policy intent is translated in execution and clearly explained to the internal and external audiences. You will drive operational excellence across policy launches, consults and communications, designing and optimizing scalable, efficient business processes and systems aimed at reducing friction in the customer experience and catalyzing next-generation global harm mitigation. You Strengthen global partnerships with product, engineering, policy, public affairs and sales leaders, integrating conflicting viewpoints, ensuring alignment on high-stakes Objectives and Key Results (OKRs), and simplifying extreme complexity for the audiences.
Responsibilities
- Lead a global team of Policy Implementation and Communications specialists, defining, aligning and tracking progress on team strategy and OKRs.
- Architect and deliver scalable, next-generation Trust and Safety strategies for Ads and Shopping policy implementation and communications across multiple business areas, including high-risk user harm, scams, elections, personalized ads, business growth enablement, customer experience and regulatory compliance.
- Lead strategic cross-functional initiatives by advancing key relationships with senior stakeholders across Product, Engineering, Go-to-Market, Customer Support, Legal, PR and Public Policy to shape policy road maps, roll out policy updates, and manage large-scale programs, exercising influence without direct authority.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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