Head of Payment Operations, YouTube
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in a technical project management or a customer-facing role.
- 8 years of experience in a strategy and operations, or consulting role.
- 3 years of experience in people management.
Preferred qualifications:
- Demonstrated experience in digital media or streaming, with deep understanding of complex content licensing, royalty payouts, or revenue share structures.
- Strong background in finance, analytics, and modeling, with ability to interpret complex commercial terms to support business development and partners.
- Attention-to-detail and passion for operational excellence, implementing controls to preserve payment accuracy and prevent financial errors.
- Technical aptitude in data analysis, including SQL capability, data modeling, or building automation to solve process gaps.
- Strong change management capability, scaling crucial operations with AI.
- Exceptional stakeholder management skills, aligning Engineering, Product, Audit, and Business Development on complex tasks.
About the job
As the Head of Payment Operations, you will lead a specialized, verticalized team of payment operations specialists to manage the end-to-end partner payments life-cycle for YouTube’s most valuable and complex product portfolios. You will act as the critical operational bridge turning bespoke, multi-million dollar contracts into highly accurate partner payouts across Connected TV, Music, Living Room, Music + Premium (M+P) Resellers, and Shopping. In this role, you will promote "Payment Operations 2.0", driving a multi-year strategy to transition manual, reactive operations into an AI-powered, highly scalable payments hub that protects margins, prevents errors, and preserves financial integrity.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $174000 - $253000 (USD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Direct, support, and develop a verticalized team of payment operations specialists, advocate for their career growth and technical capabilities.
- Oversee the accuracy and execution of YouTube's enterprise partner payment life-cycle, driving a target accuracy rate of >99.9% across Music, Connected TV, Living Room, M+P Resellers, and Shopping.
- Partner with product and engineering teams to define long-term roadmaps, migrating billions in annual recurring revenue from manual off-system processes to automated, on-system calculations.
- Co-ordinate cross-functionally with legal, audit, systems, and business development to identify, size, and resolve complex financial discrepancies and contract implementation gaps.
- Sponsor AI-driven initiatives to optimize contract ingestion, bulk rate updates, and proactive verification controls, and provide consultation around subscriptions revenue share logic and operationalization terms.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.