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Associate Principal, Trust and Safety, Shopping

GoogleHyderabad, Telangana, India

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.

Preferred qualifications:

  • Experience in roles related to business analysis, statistical analysis or Machine Learning.
  • Experience in process/project management, with the ability to navigate and influence cross-team stakeholders.
  • Ability to solve large unstructured business problems, preferably in fraud investigations and risk management space.
  • Excellent process/project management, prioritisation, multitasking, analytical and problem-solving skills with the ability to process a high amount of data to drive business strategies and decisions.
  • Excellent communication skills, with the ability to clearly communicate with multiple cross-regional and cross-functional stakeholders.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will work hard to earn the users’ trust every day. Gaining and retaining this trust is critically important to Google’s success. You will defend Google's integrity by fighting spam, fraud and abuse, and develop and communicate state-of-the-art product policies. The Trust and Safety team reduces risk and protects the experience of the users and business partners in more than 40 languages and across Google's expanding base of products. You will work with a variety of teams to set policies and combat fraud and abuse in a scalable way. Trust and Safety team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.

Trust & Safety (T&S) Shopping team mission: Deliver safe and trustworthy shopping experiences to all users.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

  • Ideate and manage high impact projects which increase user safety, or improve user experience, in partnership with cross-functional stakeholders. Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
  • Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions/projects to completion.
    Regularly mentor and provide guidance to team members.
  • Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays.
  • Work with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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