Vendor Operations Manager
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in operations or business management, and vendor management.
- 5 years of experience using analytics or applying project management tools to address business issues.
Preferred qualifications:
- Project management certifications such as PMP, Six Sigma, etc.
- Experience in risk and change management.
- Experience in cost, quality, and relationship management.
- Ability to build strategic stakeholder relationships in an environment that is sometimes ambiguous and susceptible to changing needs.
- Excellent analytical and structured problem-solving skills.
About the job
As part the Vendor Manager for the gUP Operations team, you will manage a team of vendors (suppliers) based across the globe that support scaling efforts with a variety of cross-functional teams for a host of exciting new products/service offerings from Google. You will use project and vendor management skills to recommend solutions that will help improve evolving workflows and prepare them for scaling. You will be expected to manage a portfolio of vendor workflows that support process excellence, contribute to the long-term operational strategy and support model, and continuous improvements of business processes.
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $105000 - $152000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Monitor vendor performance, ensure compliance with goals, and manage invoices.
- Drive quality performance management through ensuring Quality Assurance (QA) insights and collection from vendors, and assist vendors with pre-launch quality readiness.
- Develop and maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
- Serve as the primary point of contact for assigned vendor engagements, and communicate operational/process updates to vendors.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.