UX Program and Operations Manager, Devices and Services
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience managing and scaling UX related programs.
- 8 years of experience driving operational efforts across organizations.
- 3 years of experience managing and developing a team.
- Experience with UX disciplines and user-centered development tools and methodologies.
- Experience analyzing data and leveraging insights to develop solutions.
Preferred qualifications:
- Experience managing and scaling a team of program managers in a design or UX organization.
- Experience managing a portfolio of complex, large-scale hardware and software programs from concept to launch.
- Expertise in strategic planning, resource allocation, and budget management for a large creative organization.
- Proven track record of working effectively across functions and disciplines in highly dynamic and fast-paced environments while building strong relationships with multiple senior stakeholders
- Excellent communication and influencing skills, with the ability to build consensus among senior cross-functional leaders.
About the job
At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights.
As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.
At Google Home, we are building the helpful home; a home that takes care of the people inside it and the world around it. We aim to make a real difference in people's daily lives by creating a more helpful, comfortable, and sustainable home environment through our integrated ecosystem of devices, software, and AI-powered experiences.
In this leadership position, you will oversee a group of UX Program Managers within the Google Home organization, driving both strategic and operational efforts to ensure the delivery of premium, user-focused experiences. You will work closely with UX leaders to architect comprehensive roadmaps and operational cadences, defining project scopes and navigating intricate workflows. Serving as a vital link between Engineering, Product, and UX, you will unify diverse UX disciplines to address complicated user challenges from initial ideation through to final release.
Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.
The US base salary range for this full-time position is $189,000-$274,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Lead, mentor, and grow a team of UX Program Managers, fostering a culture of operational excellence and driving the strategic direction for the Home UX Program Management function
- Lead strategic initiatives to refine and scale core UX processes, ensuring the delivery of high-quality user experiences by improving bug prioritization, feature readiness reviews, and cross-functional collaboration.
- Influence shared organizational programs and goals by advocating for user-centered development through tools, systems, and collaboration.
- Direct the UX program management for a portfolio of Google Home's highest-priority initiatives, spanning AI infrastructure, subscription services, third-party hardware integrations, and core platform reliability.
- Own the annual and quarterly UX resource and capacity planning process for the 80+ person Home UX organization, aligning staffing with the product roadmap and strategic business objectives.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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