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Vendor Operations Manager

GoogleGurugram, Haryana, India

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in operations or business management, and vendor management.
  • 5 years of experience using analytics or applying project management tools to address business issues.

Preferred qualifications:

  • 5 years of experience in operations/business management and vendor management.
  • Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools
  • Strong communication skills and ability to influence people to contribute to continuous improvement of operations.
  • Prior vendor management experience. Strong communication skills and ability to influence people to contribute to continuous improvement of operations.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

  • Monitor vendor performance, ensure compliance with goals, and manage invoices.
  • Drive large-scale complex projects spanning across multiple sites and suppliers. Manage the project execution, identify project stakeholders, and manage their expectations.
  • Serve as the primary point of contact for assigned vendor engagements, and communicate operational/process updates to vendors.
  • Work closely with cross-functional teams, Center of Excellence (COE) team, Vendor Partners and other business teams to review the volume changes, forecasting and capacity planning and help teams prepare accordingly.
  • Manage financials/metrics and workflow allocation for global projects on vendor operations cutting across multiple geographies, suppliers and platforms. Review vendor data, identify process improvement opportunities and drive improvement of vendor performance (e.g., Service Level Agreement (SLA) compliance, Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs)).

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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