Technology Delivery Solutions Engineer
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience in application or system development.
- 3 years of experience coding in a general programming language (e.g., Python, TypeScript, Java).
- Experience troubleshooting technical issues for internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- 4 years of experience coding in a general programming language (e.g., Python, TypeScript, Java).
- 4 years of experience in application or system development.
- 3 years of experience in databases, data analysis, and scripting using SQL/MySQL.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
Authorable Workflows are a pivotal element supporting one of gTech's goals for NextGen User Care incorporating AI. Joining this exciting space provides greater growth and development opportunities through exposure to key business areas. This includes influencing product support strategy to improve users' ability to self-resolve issues simply, efficiently automating case handling, and setting the bar high for customer care at Google.
As a Solutions Engineer on the gUP Technology Delivery Solutions team, you will contribute to this initiative by collaborating with cross-functional partners across Engineering, Product, and Design to compose, deploy, and test automated workflows, unblock API integrations, and architect in-house tooling and reporting systems.
Ireland: €90000 - €92000 (EUR) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Deliver personalized AI experiences for our customers and users in our Help Center and in-product Help.
- Collaborate with product and cross-functional teams to transform static designs into dynamic, interactive workflows that efficiently resolve issues for millions of users, empowering both customers and support agents.
- Lead workflow architecture from concept to delivery. Remove technical blockers and partner with product engineering to accelerate API development and optimize throughput.
- Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and issues.
- Develop a deep comprehension of gTech's internal tools portfolio and play an active role in advocating for bug fixes and platform enhancements, working closely with the product engineering team to test recently released features and help temporary, vendor, and contractor workflow authors on-board and implement these features in new workflows.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.