Trust and Safety Analyst Manager
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, trust and safety, policy, cybersecurity, business strategy, or related fields.
- 5 years of experience in leadership and people management with a focus on hiring, mentoring, and retaining talent.
Preferred qualifications:
- Experience in litigation and tech policy managing complex disputes and regulatory enforcement at the intersection of law, emerging technology, AI governance and government rules.
- Experience managing a medium sized team consisting of analysts and Trust and Safety experts.
- Experience deploying technical solutions, including AI to solve large-scale policy enforcement problems.
- Solid understanding of how brand safety works for advertisers on internet platforms.
- Ability to navigate and influence cross-team stakeholders at executive levels (Director+).
About the job
Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.As a Manager within Trust and Safety Ads, you will work with a global team to ensure that our advertising policies are enforced effectively to support both Users and Advertisers. You will drive multi-quarter projects that create an effective balance between user safety and customer experiences. You will manage a team that addresses risk by deploying AI solutions and other long-term solutions to address fraud and content safety at scale. You will work globally and cross-functionally with stakeholders across multiple teams including engineering, product, legal, and sales teams. This role will require occasional on-call work on weekends and holidays on a rotational basis and you will be exposed to graphic, controversial, or upsetting content for policy reviews. Due to the global nature of the team, you will engage with stakeholders and peers beyond the general working hours.
At Google we work hard to earn our users’ trust every day. Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.Ireland: €138000 - €141000 (EUR) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Manage a team of analysts working to protect users from policy violating content, through development of actionable intelligence and subsequent investigations and enforcement. Serve as a trusted advisor to executive Google leaders to develop enforcement strategies to address large-scale content violations and fraudulent behavior at scale, ensuring high accuracy in decisions.
- Develop strategies to deploy holistic AI first solutions to address fraud and policy violating content at scale. Identify improvement opportunities to plug gaps in product features, thus ensuring a safe design for our users.
- Mentor and help the team to achieve its goals and support the growth and development of the team Partner with our policy development team to launch updated policies to improve user safety or meet current regulatory requirements.
- Manage urgent escalations from advertisers, users, regulators, and public relations.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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