Waze Community Manager (English)
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 1 year of experience in community management, customer support, account management, or project management.
- Experience in program management.
- Ability to communicate in English fluently to support client relationship management in this region.
- Ability to travel internationally.
Preferred qualifications:
- Ability to communicate in Hebrew, French, Spanish, and Portuguese - a big advantage.
- Ability to deliver quickly on tight schedules and deadlines, and adapt to frequent changes and ambiguity in requirements in a high-paced work environment.
- Ability to work in a multicultural environment, as part of a cross-functional team.
- Skilled in analyzing data (SQL) and presenting clear business insights.
- Excellent communication, organization, people management skills.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.Waze Communities include several thousand volunteers worldwide who participate in various projects and aid in improving product quality. Waze has four different global communities: Map Editors, Beta Testers, Localizers and Partners.
The Community Manager PgM role involves planning and managing the entire life cycle of projects within the communities program at Waze. This includes enhancing community contribution, knowledge, communication platforms, with a focus on tracking, measuring, monitoring, and communicating progress, risks, and mitigations.
Leading Waze Communities within squads and teams, the role encompasses ideation, road-map planning, project/feature planning, testing, release, feedback cycles, and landing activities, including translation and mapping where relevant. The position involves driving local community engagement, fostering user-generated content, and advocating for community features in Waze products.
In this role, you will scale programs supporting community operations, manage internal/external communications, and translate community requirements into technical terms.
Furthermore, you will develop engaging written, visual, and event content. Building trusted stakeholder relationships, providing advice to leadership, and aligning decisions with community needs are essential.
Responsibilities
- Provide outstanding support to the Waze Editors Community by managing inquiries across various tools, including Customer Relationship Management (CRM) platforms, forums, email, and social media.
- Scope and collect user requirements, offering guidance on best practices while applying product knowledge to address user needs.
- Implement creative strategies to boost community engagement and growth.
- Act as a mentor and educator by hosting webinars, delivering presentations to large audiences, and creating comprehensive training materials.
- Provide advice and resolve technical issues by collaborating closely with developers, product managers, and Quality Assurance (QA) teams.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.