Customer Engineer, Outcome, Google Cloud
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience with cloud-native architecture in a customer-facing, support, or delivery role.
- Experience in deployment planning, orchestration, or change management.
- Experience in programming languages, debugging, or systems design.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Preferred qualifications:
- Experience with enterprise API management platforms, API gateways, or API orchestration frameworks (e.g., Apigee, MuleSoft, or similar industry tools).
- Experience promoting or implementing technical solutions in core areas such as Infrastructure Modernization (Inframod), Application Modernization, cloud networking, or enterprise migrations.
- Experience with object-oriented programming languages (such as Python or Java) and utilizing technical proficiencies to remove complex product blocks.
- Knowledge of cloud-based Artificial Intelligence (AI) and Machine Learning model deployments to support modern applications.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As an Outcome Customer Engineer, you will play a critical role in our customers' post-sales journey, accelerating the technical delivery and onboarding phases to transition scoped customer workloads into production. Your work will impact the deployment velocity and consumption of strategic customer workloads, helping enterprise organizations realize the maximum value of their Google Cloud investment faster.
In this specific role, you will be the technical lead for API management and orchestration, with a primary focus on Apigee (EPD), which is our core engine for API orchestration. You will employ coding, debugging, and systems design skills to resolve implementation roadblocks, connect modern cloud runtimes with monolithic application legacy processes, and design high-performance integrations.
You will utilize modernization expertise and Artificial Intelligence to facilitate the management of API environments, customer systems, and applications. You will collaborate with cross-functional account teams and technical specialists to ensure that our customers continuously scale their product usage, establish daily active habits, and successfully adopt our advanced toolsets.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage and orchestrate enterprise-grade API ecosystems, leveraging Google Cloud's API management solutions (Apigee/EPD) to bridge the gap between monolithic processes and modern, cloud-native services.
- Develop and coordinate a structured deployment plan across customer and partner teams, onboarding implementation teams, clearing blockers, and ensuring operational readiness.
- Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment timelines.
- Drive and track the progress of workload ramp-ups, moving customers from agreement to active consumption as quickly and securely as possible.
- Drive product usage to help customers continuously realize quantifiable business value on an ongoing basis to secure future contract renewals.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.