Account Manager, Google Shopping Solutions, Central Europe (German)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in technology sales.
- Experience working on cross-functional programs or projects.
- Ability to communicate in German fluently to support client relationship management in this region.
Preferred qualifications:
- Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with scarce resources.
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
- Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.
- Knowledge of the German online advertising and retail markets.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As a Shopping Account Manager, you will act as the single point of contact for some of Germany's largest retail online advertisers, including well known household brands. You will make unique recommendations and solutions for your merchants using your deep understanding of the market, industry and the Shopping Ads product. You will creatively combine client engagements, including face-to-face meetings and events to bring Google Shopping Solutions to life, acting as trusted advisor for our merchants, the market and your Google Shopping Solutions (GSS) colleagues. You will advocate for the customer and bring the Google Shopping value proposition and service offering to life to earn customer loyalty. You will constantly gather customer feedback and priorities to feed back to the business and ensure that Google Shopping remains at the Shopping campaign consultancy.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Ireland: €76000 - €78000 (EUR) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Advise merchants across a selected market on their Shopping campaign strategy while managing a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
- Develop and maintain Shopping Ads and Merchant Center product suite.
- Deliver against key operational Key Performance Indicators (KPIs).
- Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
- Help selected merchants grow their Return on Investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.
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