Operations Lead, Sellside Delivery
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience building relationships with stakeholders or clients.
- 5 years of experience in a customer or client-facing role in a service delivery organization.
- 5 years of experience in identifying issues in processes and creating solutions, and working with cross-functional teams.
Preferred qualifications:
- Experience in leading training functions.
- Experience assisting in or managing fast-moving technical incidents.
- Experience working with product/engineering or partner teams to improve human workflows through tooling improvements or automation.
- Proficiency in data analysis tools (SQL, dashboards) with a proven track record of using data to drive operational resource allocation and process improvement.
- Understanding of the online advertising landscape, programmatic ecosystems, or publisher monetization platforms.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Responsibilities
- Manage global operations for Sellside, ensuring strict adherence to Service Level Agreements (SLAs), high-quality resolution metrics, and seamless follow-the-sun coverage.
- Identify day-to-day operational bottlenecks and implement proactive measures to stabilize delivery and optimize quality.
- Participate in detailed root-cause analysis for known operational roadblocks and support the deployment of preventative guardrails to mitigate recurring issues.
- Troubleshoot operational problems, recommend data-driven solution alternatives, and collaborate with cross-functional teams to execute project workflows.
- Analyze data and volume trends to support operational trade-offs and daily resource allocation decisions.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.