Strategist, Service and Infrastructure Transformation
- linkCopy link
- emailEmail a friend
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in consulting, strategy and operations, or service delivery roles.
- Experience leading change initiatives and managing executive stakeholders.
Preferred qualifications:
- Experience in AI Operations/post launch solution maintenance and governance.
- Experience in successfully launching and landing AI transformation initiatives.
- Technical proficiency in core HR systems (e.g., Salesforce, Workday).
- Demonstrated ability to partner with and develop communications for executive leaders.
- Ability to navigate ambiguity and organizational layers effectively.
- Ability to analyze complex business processes, identify pain points, and identify high-impact opportunities.
About the job
As a Strategist, you will own the end-to-end design and execution of service and case management infrastructure transformations across People Operations (POps). Partnering with business strategy, AI, platform, and technical teams, you will translate high-level vision into scalable operational models and launch targeted go-to-market (GTM) plans that drive systemic adoption and value.
You will be adept at shaping and leading projects end to end, building for future state service strategies and infrastructure, and catalyzing change for POps teams and Googlers.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
Responsibilities
- Lead high-impact, complex transformation initiatives from concept to deployment. Define strategies to address complex operational challenges, direct cross-functional teams without direct authority, and establish key performance metrics and post-launch governance to track long-term ROI.
- Bridge the gap between business strategy and technical solutions. Author business cases and Business Requirement Documents (BRDs) that translate complex operational and service workflows into actionable technical specifications, ensuring solutions directly align with POps priorities.
- Drive GTM and holistic partner solutions. Establish two-way, closed-loop feedback systems between partner organizations and STACK. Drive the successful go-to-market (GTM) activation and rollout of new service solutions, while systematically channeling business priorities and user insights back to shape future roadmaps.
- Drive data-backed decision-making. Analyze POps service metrics and user feedback to identify system bottlenecks, measure transformation ROI, and synthesize insights into actionable recommendations for leadership.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.