Collections Associate, Cash and AR Management (Korean)
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Minimum qualifications:
- Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
- 2 years of experience in data analysis and reporting.
- Experience in developing customer and sales partnerships.
- Ability to communicate in Korean fluently to conduct necessary business interaction in Korean.
Preferred qualifications:
- Ability to manage ambiguity, work autonomously, define successful approaches, and proactively solve problems across cross-functional teams.
- Ability to problem solve in complex situations with minimal guidance.
- Ability to drive operational excellence in an operations organization.
About the job
The Revenue to Cash Operations team manages Google's revenue-to-cash processes globally across all product areas, including ads, digital goods, cloud and hardware. We ensure Google’s revenues are transformed to cash in an efficient, controlled and compliant manner. Our team powers Google's ambitious growth agenda by creating innovative ways to manage our complex set of billing and payment transactions, making processes more efficient and scalable, minimizing operational risk, integrating Google acquisitions and new products, connecting with new payment and invoicing partners and so much more!The Singapore-based APAC Collection Operations team provides exceptional support to some of Google's largest clients across Asia. We rely heavily on creative problem-solving to fix issues at the root cause. We negotiate payments outcomes and triage complex payment blockers. We are product-agnostic, and we collect nearly all of Google's actively business generation products. We are trusted advisors to the business, our clients, and other Finance teams within the Cash and AR Management team (CARMA) organization (and beyond).
As a Collections Operations Associate, you'll be part of a high performing team that interfaces with the invoice to cash operations processes for Google’s customers by collecting cash and solutioning various blockers from customers lead to timely payment to Google. You will manage collections efforts for a portfolio of customers or a cluster of countries that includes some of our most strategic and robust ads, cloud or hardware partners. You will lead the conversations with sales leads and sales support teams and to influence the financial disciplines to maximize Google's cashflow.
Responsibilities
- Develop and maintain trusted relationships with counterparts on the external customer as well as internal business side to understand the billing and payments experience for Google clients in Southeast Asia.
- Leverage understanding of customer needs, Google’s products and systems to identify and proactively address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
- Partner with Operations Management team and collections process tower to surface operational feedback and address process gaps/issues.
- Advocate customer adoption of process changes and new platform offerings to improve billing and payment experience and provide customer feedback to Process and Product Management teams.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause and interfacing with Finance, Sales and Product teams on driving quick and efficient resolution.
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