Consulting Account Lead, Google Cloud Consulting, Google Cloud
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 15 years of experience in consulting, IT services, or other relevant fields and 5 years of experience in the Financial Services industry.
- Experience leading cloud migrations, digital implementations, orchestrating multi-workstream programs involving customers, partners, and internal teams in a matrixed organization.
- Experience building and maintaining relationships with C-suite or VP-level executives.
- Experience building business cases and articulating the ROI of technology investments to executive stakeholders.
Preferred qualifications:
- Advanced degree in a Management, Technical, or Engineering field.
- 15 years of experience in customer-facing roles.
- Experience with data center migration strategies, collaborating with channel partners and systems integrators.
- Experience helping customers decide whether to make investments in new technologies and projects based on expected value and return on investment.
- Knowledge of the Google Cloud ecosystem.
About the job
As a Consulting Account Lead, you will act as a trusted advisor to Google Cloud’s largest customers by enabling them to use Google Cloud products to achieve their business goals. You will partner with customers to develop cloud success plans: organizational, programmatic, and technical strategies to meet their business and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. You will recommend best practices relevant to their industry and organizational changes to accelerate their on-boarding and migration plans.
You will lead the adoption of Google Cloud, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will work across customer facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will understand the customer’s industry and business goals and regularly engage with stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals. You will be expected to be on the customer site up to 50% of the time.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Drive large scale business transformation initiatives and help customers realize the business value of our partnership and AI/ML offerings.
- Act as the primary Transformation advisor for C-suite stakeholders, developing and delivering Financial Services specific points of view on how Google Cloud and Google AI/ML suite can drive measurable business value, competitive differentiation, and ROI.
- Define metrics like Reduced Time-to-Market, Increased Customer Lifetime Value, or Operational Cost Reduction through Google AI/ML suite.
- Be responsible for the "Master Service Plan." Sequence technical migrations so they deliver early wins (to maintain executive buy-in) while building toward long-term architectural stability.
- Establish and lead the program operating model and governance structure to ensure accountability and alignment. Orchestrate resources across the Customer Experience organization (PSO, TAM, Partners) and advocate for the customer with cross-functional teams (e.g., Engineering, Support).
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