Google Experience Operations APAC Specialist (Fixed-Term Contract)
- linkCopy link
- emailEmail a friend
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in HR Operations.
- 3 years of experience in process improvements.
Preferred qualifications:
- MBA or Master's degree.
- Experience in resolving and troubleshooting complex or sensitive day-to-day user or customer needs, in collaboration with cross-functional teams.
- Experience delivering operational services or making service delivery improvements in a fast-paced environment with many interdependencies.
- Effective problem-solving and trouble shooting skills, with a strong operational mindset.
About the job
People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuances where needed) that are personalized and delightful for millions of candidates and 175k+ Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.
The Googler Experience Operations (GXO) team is the backbone of HR Operations, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to an exceptional standard. The Googler Experience Operations function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.
As part of the GXO team, you will be responsible for ensuring Googlers receive support on one of the most important moments for hires at Google.You will be driven to make a difference, enjoy partnering with a wide and ever changing group of stakeholders, grow in a fast-paced and often ambiguous environment. You will be passionate for Google and desire to strengthen the way Googlers' experience their work and careers here, and drive Google’s overall business performance.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
Responsibilities
- Deliver operational excellence for HR Service lines in line with assigned service targets, identifying opportunities to improve and scale in order to elevate operations to an exceptional standard.
- Resolve and prioritise complex or sensitive user issues through consultation and deep collaboration with partner teams.
- Implement and execute on service delivery improvements and new process/scope changes, including extended workforce activities.
- Represent the user, surfacing relevant user feedback to partner teams. Collaborate on initiatives to address user needs, including content, process and policy improvements.
- Develop deep expertise in HR Ops, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.