Trust and Safety Analyst, Scams and Verification
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- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
- 2 years of experience in SQL, working with datasets and visualization or Large Language Models (LLMs).
- 2 years of experience managing escalations and cross-functional projects with Engineering, Legal, Sales or Product teams to deploy policy or process changes.
Preferred qualifications:
- Master's degree in a relevant field.
- Experience in one or more of the following areas: coding (e.g., C/C++, Python, Java), databases and querying (e.g., SQL, MySQL, MapReduce, Hadoop), statistical analysis (e.g., R, Stata, SPSS, SAS).
- Experience with fraud risk management and investigations, internet advertising, or e-commerce. along with working in a security or privacy team on data protection and user trust.
- Deep understanding of online advertising and regulatory trends.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
- Excellent people management and influencing skills.
About the job
In Trust and Safety, we protect users, prevent abuse across and support high quality products, and ensure we are a trusted source of information, interactions, and content. We defend Google's integrity by fighting spam, scams, fraud and abuse, and develop, communicate, and enforce product policies. We work with a variety of teams from Engineering to Legal, Public Policy and Sales to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry-wide solutions. Trust and Safety team members are problem solvers first, motivated to find innovative solutions and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.
In this role, you will work on organizing and understanding relationships between all aspects of the digital advertising chain and making them accessible and useful to stop scams and abuse on Google Ads. You will deploy key defenses to stop abuse, increase friction for bad actors, enable user transparency and get ahead of regulatory trends. You’ll collaborate with the best teams and individuals Google has to offer, spanning Ads Integrity Engineering, Trust and Safety, Legal, Sales, Public Relations (PR), and more.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $116000 - $166000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Perform complex data analyses to deliver actionable insights that guide strategic decision-making and uphold user trust in online advertising.
- Identify fraud trends, collaborate with Abuse teams to catch bad actors, and implement enforcement strategies to address policy violations and questionable business practices.
- Partner with engineering, sales, legal, and policy groups to deploy innovative processes, share adversarial knowledge, and proactively anticipate regulatory trends.
- Enhance processes, identify automation opportunities, and draft clear, detailed documentation/business requirements to align stakeholders and expand the knowledge base.
- Provide periodic on-call coverage and to manage high priority escalations that may occur outside of standard non work hours including weekends/holidays. Be able to review or be exposed to sensitive or violative content as part of core role.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.