Digital Operations Manager, YouTube
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This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; New York, NY, USA; San Bruno, CA, USA.Minimum qualifications:
- Bachelor's degree in Broadcast Engineering, Computer Science, Media Technology, a related technical field, or equivalent practical experience.
- 8 years of experience in technical operations, broadcast operations, or technical program management.
- 5 years of experience in the live broadcast, linear TV, or OTT live streaming industry.
- Experience in OTT delivery, quality measurement and troubleshooting.
- Experience in utilizing data to investigate datasets, establish new operational KPIs, and deliver improvements in tooling and processes.
- Ability to work flexible hours to cover live events, including weekends, holidays, alternate work hours as required.
Preferred qualifications:
- 6 years of experience managing global vendor/contractor teams, driving quality programs, SLA/SLO governance, and continuous process improvement.
- Ability to lead real-time incident response, escalation management, and Root Cause Analysis (RCA) in a 24/7 MCR, NOC/TOC, or high-scale OTT live streaming environment.
- Technical broadcast and streaming acumen in live video delivery, encoding/transcoding, dynamic ad insertion (SCTE-35/DAI), and stream monitoring tools (e.g., TAG).
- Proven operational innovation leader within highly cross-functional, distributed team environments, partnering with engineering and product.
- Domain expertise in live station launches, content embargo workflows, task management software, and broadcast video technologies.
About the job
The TV and media industry is evolving rapidly, and our team is focused on building the future of live broadcast and premium subscription content at YouTube. Operating at the intersection of traditional television broadcasting and streaming, our team works cross-functionally across Engineering, Product, Business Development, and Finance to build and manage operations for live, linear and tentpole events across YouTube TV, Primetime Channels, and more. We are looking for proactive, technically grounded operations leaders who can elevate real-time reliability, drive process and tooling innovation, help us scale operationally and support new product and partner launches.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.US: $140000 - $204000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Manage day-to-day YouTubeTV, Primetime Channels, and media digital operations, focusing on live monitoring, ticket reviews, and escalation management.
- Define, manage, and track operational KPIs and metrics—volume, performance, and impact—and execute strategic plans to optimize performance.
- Ensure operational readiness for live station launches, turn-ups, turn-downs, and migrations across Engineering, partner engagement, and broadcast vendors.
- Design scalable operational processes and collaborate with product and engineering to prioritize tooling, telemetry, and automation investments.
- Partner with global vendor teams to drive quality programs, standardize SOPs and playbooks, and maintain multi-site business continuity plans. Support “gameday” work on priority live events for YouTube (i.e., Sunday Ticket, Superbowl, etc.).
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