Head of Business Operations and Sales Growth, GCS
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a management consulting, sales operations, business strategy or corporate advisory role.
- Experience in operational leadership and leading a cross-functional team to support executive sales leadership.
Preferred qualifications:
- MBA or Master's degree.
- Experience working in or deep knowledge of European, Middle East or African markets.
About the job
The EMEA Revenue Strategy and Operations (RSO) team partners with senior sales executives and global leadership to drive double-digit growth and increased productivity for Google Customer Solutions (GCS). Managing a multi-billion dollar mid-market business across a 1700-person sales team, we build and guide the strategic focus areas of the EMEA GCS Sales team. We collaborate across functions to set sales strategies, devise scaled operations, and lead go-to-market execution. Working with sales leadership and EMEA RSO leads both short-term and long-term initiatives that deliver tangible impact for our teams and customers.
As the Head of Business Operations EMEA, you will be responsible for shaping, defining, and transforming the EMEA GCS growth agenda. You will achieve this through operations, advising leadership on crucial strategic tradeoffs regarding planning, headcount, and key investment choices. Your primary focus is to drive excellence in EMEA-wide business execution and processes to grow sales revenues, improve organizational health, and deliver on critical cross-channel projects, including shopping, ad policy, and regulatory topics.
You will crunch the numbers, partner with senior stakeholders to navigate strategic issues, and communicate effectively with global teams to drive significant change initiatives. Thanks to your efforts, GCS will design future-proofed sales programs and tools fitting the exact needs of EMEA customers.
Your stakeholders include the regional VP of GCS Sales, EMEA sales leadership, and global GTM leaders. You will own end-to-end planning, people management, organization design, and executive communication to enable regional sales success.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.Ireland: €192000 - €197000 (EUR) + 25% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Drive annual Business Planning for GCS EMEA, including critical organization conception and (re)design to deliver aspirational growth, organizational health to ensure long-term sustainability of sales teams, in collaboration with CSO, Finance, Recruiting and Sales.
- Lead large analytical projects for GCS EMEA in service of actionable, implementable insights (e.g., Googlegeist, Customergeist, Time Study).
- Develop new performance strategies, such as regional acceleration plans, sales enablement or competitive winning approaches, through opportunity analysis and GTM testing and launching.
- Develop strategies for optimal Sales team onboarding, development and growth, to deliver on strategic business goals and operational priorities. Solve complex business and operational problems hindering sales growth in the region.
- Lead a team of 6+ to drive operational execution and special cross-channel/cross-functional projects.
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