Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
We're aware of a problem with Google Workspace Support affecting a majority of users. We will provide an update by Feb 10, 2022, 12:06 p.m. UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are unable to access Google Workspace Support, but we've provided a workaround below.

This page provides status information on the services that are part of Google Workspace. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://workspace.google.com/. For incidents related to Google Analytics, visit the Google Ads Status Dashboard.

Available
Service information
Service disruption
Service outage

Incident affecting Google Workspace Support

Incident began at 2022-02-10 06:00 and ended at 2022-02-10 12:05 (times are in Coordinated Universal Time (UTC)).

	Date	Time	Description
	Feb 11, 2022	5:02 p.m. UTC	We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case using https://cloud.google.com/support. (All Times US/Pacific) Incident Start: 09 February 2022 22:00 Incident End: 10 February 2022 04:05 Duration: 6 hours, 5 minutes Affected Services and Features: Google Cloud Admin Console - Support Widget Regions/Zones: Global Description: Google Cloud Contact Support widgets experienced elevated errors and were unavailable in the Admin Console for 6 hours, 5 minutes. From preliminary analysis, the root cause of the issue is due to a rollout of the UI server. Customer Impact: Google Workspace customers were unable to create support cases via the Support Widget in the Admin Console. Additional details: The issue was fully resolved on 10 February 2022 at 04:05 US/Pacific after a rollback of the change was completed.
	Feb 10, 2022	11:09 a.m. UTC	We're aware of a problem with Google Workspace Support affecting a majority of users. We will provide an update by Feb 10, 2022, 12:06 p.m. UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are unable to access Google Workspace Support, but we've provided a workaround below. We are experiencing an issue with the Contact Support Widget in the Admin Console not loading for users. Customers can navigate directly to the Contact Support Widget which still works: https://apps.google.com/supportwidget/helphome?product_name=Admin%20Console

Date

Time

Description

Feb 11, 2022

5:02 p.m. UTC

We apologize for the inconvenience this service disruption/outage may have caused. We would like to provide some information about this incident below. Please note, this information is based on our best knowledge at the time of posting and is subject to change as our investigation continues. If you have experienced impact outside of what is listed below, please reach out to Google Support by opening a case using https://cloud.google.com/support.

(All Times US/Pacific)

Incident Start: 09 February 2022 22:00

Incident End: 10 February 2022 04:05

Duration: 6 hours, 5 minutes

Affected Services and Features:

Google Cloud Admin Console - Support Widget

Regions/Zones: Global

Description:

Google Cloud Contact Support widgets experienced elevated errors and were unavailable in the Admin Console for 6 hours, 5 minutes. From preliminary analysis, the root cause of the issue is due to a rollout of the UI server.

Customer Impact:

Google Workspace customers were unable to create support cases via the Support Widget in the Admin Console.

Additional details:
The issue was fully resolved on 10 February 2022 at 04:05 US/Pacific after a rollback of the change was completed.

Feb 10, 2022

11:09 a.m. UTC

We're aware of a problem with Google Workspace Support affecting a majority of users. We will provide an update by Feb 10, 2022, 12:06 p.m. UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are unable to access Google Workspace Support, but we've provided a workaround below.

We are experiencing an issue with the Contact Support Widget in the Admin Console not loading for users.

Customers can navigate directly to the Contact Support Widget which still works: https://apps.google.com/supportwidget/helphome?product_name=Admin%20Console

Times are listed in Coordinated Universal Time (UTC)