Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
**Summary** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Description** We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 04:00 PDT with current details. We apologize to all who are affected by the disruption. **Customer Symptoms** Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. **Workaround** Below steps should be performed by Admin as the workaround: - Admin should revoke the key. - Admin to create the verification code to sign-in. - The user should sign-in using Backup verification code and then re-enrolls the security key.

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Incident affecting Admin Console

Incident began at 2026-04-10 02:08 and ended at 2026-04-10 14:50 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
Apr 10, 2026	3:06 PM UTC	Summary Google Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys. Description The issue with Admin Console has been resolved for all affected users as of Friday, 2026-04-10 07:50 PDT. Suspected CL have been rolled back and we are seeing in our graphs errors rate have gone down. Customers also confirmed that issues have been mitigated. We thank you for your patience while we worked on resolving the issue. Customer Symptoms Google Workspace users using Google IdP were unable to sign into their accounts using security keys and hardware based passkeys. Workaround Below steps should be performed by Admin as the workaround: Admin should revoke the key. Admin to create the verification code to sign-in. The user should sign-in using Backup verification code and then re-enrolls the security key.
Apr 10, 2026	11:27 AM UTC	Summary Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Description Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Friday, 2026-04-10 09:00 PDT. Customer Symptoms Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Workaround Below steps should be performed by Admin as the workaround: Admin should revoke the key. Admin to create the verification code to sign-in. The user should sign-in using Backup verification code and then re-enrolls the security key.
Apr 10, 2026	10:55 AM UTC	Summary Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Description We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 05:00 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Workaround Below steps should be performed by Admin as the workaround: Admin should revoke the key. Admin to create the verification code to sign-in. The user should sign-in using Backup verification code and then re-enrolls the security key.
Apr 10, 2026	10:07 AM UTC	Summary Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Description We are experiencing an issue with Workspace users beginning on Thursday, 2026-04-09 19:08 PDT. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2026-04-10 04:00 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms Google Workspace users using Google IdP are unable to sign into their accounts using security keys and hardware based passkeys. Workaround Below steps should be performed by Admin as the workaround: Admin should revoke the key. Admin to create the verification code to sign-in. The user should sign-in using Backup verification code and then re-enrolls the security key.

Times are listed in Coordinated Universal Time (UTC)