Google Workspace Status Dashboard
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Incident affecting Gmail
Incident began at 2023-02-22 04:50 and ended at 2023-02-23 02:20 (times are in Coordinated Universal Time (UTC)).
| Date | Time | Description | |
|---|---|---|---|
| | Feb 23, 2023 | 2:57 AM UTC | The Gmail sync issue with Microsoft servers when using IMAP is now resolved. Thank you for your patience while we resolved the problem. |
| | Feb 23, 2023 | 1:53 AM UTC | Our team is continuing to investigate this issue. We will provide an update by Feb 23, 2023, 4:00 AM UTC with more information about this problem. Thank you for your patience. Impact Details: IMAP syncs with Microsoft servers are experiencing failures causing sync issues with Gmail application. Customers accessing Outlook or Hotmail email accounts on Gmail application across all device platforms are unable to sync new messages. |
| | Feb 22, 2023 | 11:54 PM UTC | Our engineering team is currently working in partnership with the Microsoft team to investigate the email sync issue via IMAP. Update: Microsoft team has acknowledged that other large mail providers beyond Gmail are also not able to sync with Microsoft's IMAP server. They are working on the issue. We will provide an update by Wednesday, 2023-02-22 18:00 US/Pacific with current details. Impact Details: IMAP syncs with Microsoft servers are experiencing failures causing sync issues with Gmail application. Customers accessing Outlook or Hotmail email accounts on Gmail application across all device platforms are unable to sync new messages. |
| | Feb 22, 2023 | 9:50 PM UTC | Our team is continuing to investigate this issue. We will provide an update by Feb 23, 2023, 12:00 AM UTC with more information about this problem. Thank you for your patience. Impact Details: IMAP syncs with Microsoft servers are experiencing failures causing sync issues with Gmail application. Customers accessing Outlook or Hotmail email accounts on Gmail application across all device platforms are unable to sync new messages. |
| | Feb 22, 2023 | 9:03 PM UTC | Our engineering team is currently working in partnership with the Microsoft team to investigate the email sync issue via IMAP. We will provide an update by Wednesday, 2023-02-22 14:00 US/Pacific with current details. Impact Details: IMAP syncs with Microsoft servers are experiencing failures causing sync issues with Gmail application. Customers accessing Outlook or Hotmail email accounts on Gmail application across all device platforms are unable to sync new messages. |
| | Feb 22, 2023 | 8:27 PM UTC | The investigation so far from our engineering has not uncovered any issues with Gmail application authentication and we are continuing to investigate further for the root cause. We will provide an update by Wednesday, 2023-02-22 13:30 US/Pacific with current details. Impact details: IMAP syncs with Microsoft servers are experiencing failures causing sync issues with Gmail application. Customers accessing Outlook or Hotmail email accounts on Gmail application across all device platforms are unable to sync new messages. |
| | Feb 22, 2023 | 7:25 PM UTC | Our engineering team continues to investigate the root cause of the issue. We will provide an update by Wednesday, 2023-02-22 12:30 US/Pacific with current details. Impact details: IMAP syncs with Microsoft servers are experiencing failures causing sync issues with Gmail application. Customers accessing Outlook or Hotmail email accounts on Gmail application across all device platforms are unable to sync new messages. |
| | Feb 22, 2023 | 6:23 PM UTC | Our engineering team continues to investigate the root cause of the IMAP sync issues. We will provide an update by Wednesday, 2023-02-22 11:30 US/Pacific with current details. Impact details: IMAP syncs with Microsoft servers experiencing failures that are causing Gmail sync issues. We currently believe the issue only affects users syncing their email from Outlook servers. |
| | Feb 22, 2023 | 5:57 PM UTC | Our engineering team is continuing to investigate the issue and working on identifying the root cause. We will provide an update by Wednesday, 2023-02-22 10:30 US/Pacific with current details. Impact details: IMAP syncs with Microsoft servers experiencing failures that are causing Gmail sync issues. We currently believe the issue only affects users syncing their email from Outlook servers. |
| | Feb 22, 2023 | 5:21 PM UTC | Our team is continuing to investigate this issue. We will provide an update by Feb 22, 2023, 6:00 PM UTC with more information about this problem. Thank you for your patience. IMAP syncs with Microsoft servers experiencing failures that is causing Gmail sync issues. None at this time. |
| | Feb 22, 2023 | 5:10 PM UTC | We're investigating reports of an issue with Gmail. We will provide more information shortly. Gmail sync issue with Microsoft servers when using IMAP. None at this time. |
- Times are listed in Coordinated Universal Time (UTC)