Google Workspace Status Dashboard

Google Workspace Status Dashboard
Incidents
We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are able to access Google Workspace Support, but may experience delays in sending or receiving messages.

This page provides status information on the services that are part of Google Workspace. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ. For additional information on these services, please visit https://workspace.google.com/. For incidents related to Google Analytics, visit the Google Ads Status Dashboard.

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Incident affecting Google Workspace Support

Incident began at 2022-11-02 12:37 and ended at 2022-11-02 14:00 (times are in Coordinated Universal Time (UTC)).

Date	Time	Description
Nov 2, 2022	2:12 p.m. UTC	The issue with creating Japanese and English chat cases has been resolved for all administrators at 07:00 AM PST. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Nov 2, 2022	1:33 p.m. UTC	Our team is continuing to investigate this issue. We will provide an update by Nov 2, 2022, 2:30 p.m. UTC with more information about this problem. Thank you for your patience. The affected users are able to access Google Workspace Support, but are seeing error messages, high latency, and/or other unexpected behavior. Users are unable to create Japanese and English chat cases with Google Workspace Support from the chat flow in the Admin Console. As a workaround, the customers may choose any other language from the dropdown to Communicate in English or Japanese or any other support channel at the moment.
Nov 2, 2022	1:17 p.m. UTC	We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. The affected users are able to access Google Workspace Support, but may experience delays in sending or receiving messages. Users are unable to create Japanese and English chat cases with Google Workspace Support from the chat flow in the Admin Console. We are currently troubleshooting the issue.

Times are listed in Coordinated Universal Time (UTC)